Help & answers
Frequently asked questions
Straight answers about accounts, providers, sending, folders, privacy and what to do when something goes wrong.
- Updated regularly
- Plain language
How many accounts can I connect?
Is my password stored?
Does it work with Yahoo?
?5 questions
General
What is Senin Mail?
A web-based email client that brings several accounts (Gmail, Outlook and IMAP mailboxes) into one inbox, with real folders, conversations and a rich composer.
Does it replace Gmail or Outlook?
No. Your mail stays with your provider. Senin Mail works on your real mailboxes, so what you do here also appears in other apps.
Is it free?
Yes, during early access. See pricing for what's planned.
Which browsers are supported?
Current versions of Chrome, Edge, Firefox and Safari, on desktop and phone.
Is there a mobile app?
Not yet. The site is responsive and works in a phone browser.
7 questions
Accounts & providers
Which providers work?
Gmail and Google Workspace, Outlook.com and Microsoft 365, plus any IMAP and SMTP provider such as Yahoo or Titan. See integrations.
How many accounts can I connect?
As many as you like.
Do you store my Google or Microsoft password?
No. Those accounts connect with OAuth. Only IMAP accounts use an app password, which is encrypted before it is stored.
Why did my second account not appear?
If you pick an account that's already connected, Senin Mail just refreshes it. On the Google or Microsoft screen, choose “Use another account” to add a different one.
Why does Google say the app is “unverified”?
Verification is still in progress during early access. Until it completes, Google shows that notice and only approved test users can connect.
What does “reconnect” mean on an account?
The provider says access was revoked or expired. Click Reconnect, approve access again, and it resumes where it left off.
How do I remove an account?
Hover over the account in the sidebar and click the ✕. Access is revoked where possible and its cached mail is deleted. Your mail at the provider is untouched.
6 questions
Reading & organising
How quickly does new mail appear?
While the app is open, accounts are re-checked every 10–15 seconds and when you return to the tab.
Are folders real?
Yes. Gmail labels, Outlook folders and IMAP mailboxes are synced, and folders you create, rename or delete here change in your real mailbox.
Why are my images hidden?
Remote images can tell a sender that you opened their email, so they're blocked by default. Click “Show images”, or “Always show” to remember your choice, which you can turn off in your profile.
Why does an email look different from my theme?
Designed emails (newsletters) keep their own look. Plain emails follow your theme. In dark mode you can switch designed emails to a Dark view.
Can I share a link to a message?
Yes. Every message has a short link like /inbox/<id>. It only works for the account that owns the message.
Why can't I delete from Gmail forever?
Gmail only allows that with broader access than we request. Deleting moves the message to Trash, which Gmail empties after 30 days.
6 questions
Writing & sending
Can I undo a sent message?
Yes. Every message waits 5 seconds and shows an Undo button before it's sent.
Where do my drafts go?
Into your provider's real Drafts folder, so you can continue them in any other app.
How big can attachments be?
Up to 20 files totalling 18 MB per message.
How many people can I email at once?
Up to 50 recipients across To, Cc and Bcc.
Can I format my emails?
Yes: bold, italic, underline, lists, quotes and links. A plain-text version is always sent as well.
What if a message fails to send?
It reopens in the composer with everything you wrote, and a message explaining what went wrong.
5 questions
Privacy & security
Can you read my mail?
The service has to be able to show it to you. Credentials are encrypted, access is strictly per user, and we don't sell or use your mail for advertising. See security and the privacy policy.
What do you store?
Your account details, encrypted connection credentials, a cache of message summaries (sender, subject, preview, date, flags), bodies of messages you open, and attachments you're about to send, for up to 24 hours.
Is my mail used to train AI?
No.
How do I delete my data?
Disconnect an account to remove its credentials and cache. To delete your Senin Mail account entirely, contact us.
How do I report a security problem?
Email security@softexsolution.com. Details are on the security page.
5 questions
Troubleshooting
My inbox is empty after connecting.
The first sync can take up to about 20 seconds. If it stays empty, press the refresh button above the list. A banner explains any provider error.
I see “Gmail API is not enabled”.
That's a Google Cloud setting for the project used for sign-in. The project owner must enable the Gmail API.
I see “Gmail permissions are missing”.
During connecting, tick the box that allows reading and managing your email. Click Reconnect and approve all requested permissions.
IMAP says it can't connect.
Check the server and port (993 for IMAP and 465 for SMTP are common), use an app password if your provider requires one, and make sure the server is reachable from the internet.
Something looks wrong. What should I do?
Refresh the page, and if it persists contact us with what you saw.
Didn't find your answer?
Send us a message and a real person will get back to you.